📲 Device Compatibility & Upload Help

 

For www.jpmortgageplans.co.uk

Our website is fully optimized for mobile, tablet, and desktop devices in the UK. This guide helps you upload documents securely, troubleshoot issues, and ensure device compatibility.

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✅ Supported Devices & Browsers

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📱 Mobile Devices (UK)

Device | OS | Supported Browsers | Notes
iPhone (6S+) | iOS 15+ | Safari, Chrome | Safari recommended
iPad (5th Gen+) | iOS 15+ | Safari, Chrome | Enable JavaScript
Android phones | Android 10+ | Chrome, Firefox, Samsung Internet | Chrome preferred

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💻 Desktop Devices

OS | Version | Browsers
Windows | 10/11 | Chrome, Edge, Firefox
macOS | Monterey – Sonoma | Safari, Chrome, Firefox

Note: Our website does not support Internet Explorer. JavaScript and cookies must be enabled.

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📤 Uploading Documents

Use our upload form to submit PDF, DOCX, JPEG or PNG files.

• Accepted file types: PDF, DOC, DOCX, JPG, JPEG, PNG

• Max file size per file: 15MB

Steps to Upload:

1. Go to the Upload section on the form

2. Click “Upload File” or “Choose File”

3. Select file(s) from your device

4. Wait for the file name to appear

5. Click Submit

Tip: Rename your file before uploading (e.g., BankStatement-April2025.pdf)

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⚠️ Troubleshooting Issues

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General Fixes

• Ensure file is under 15MB and is supported

• Try a different browser or incognito mode

• Clear browser cache and disable ad blockers

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Mobile: iOS

• Enable JavaScript: Settings > Safari > Advanced

• Update iOS: Settings > General > Software Update

• Try Chrome if Safari fails

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Mobile: Android

• Update browser via Play Store

• Allow Chrome file permissions: Settings > Apps > Chrome

• Clear browser cache

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Desktop

• Update browser

• Try Incognito Mode

• Disable VPN/ad blockers

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🔁 Keep Your Device Updated

• iOS: Settings > General > Software Update

• Android: Settings > System > Software Update

• Windows: Settings > Update & Security

• macOS: System Settings > Software Update

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💡 General Issues (All Devices)

“File won’t upload”

• ✅ Check that it's a supported type (PDF, DOCX, JPG, etc.)

• ✅ File must be under 15MB

• ✅ Try renaming the file to something simple (e.g., "Statement-JohnDoe.pdf")

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Form won’t submit after uploading

• ✅ Wait for all files to finish uploading before clicking "Submit"

• ✅ Check for red “required field” warnings

• ✅ Try refreshing the page

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Website looks weird or broken

• ✅ Clear your browser cache (Settings > Privacy > Clear Browsing Data)

• ✅ Make sure JavaScript is enabled in your browser

• ✅ Try another browser (Chrome is most reliable on all platforms)

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🔐 Security Tips

• All uploads are SSL-encrypted (check for 🔒 HTTPS)

• Documents are securely stored via cloud

• Never upload from public Wi-Fi unless using VPN

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📬 Need Help?

• Email: jpmortgage@financier.com

• Live Chat: Use the website's chat button (bottom-right)

Please include your device model, browser, and any screenshots of errors if contacting us.